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(1) Acceptance of Conditions. Use of this site constitutes your acceptance of these terms and conditions which take effect at the time you first access the site. If you do not accept these terms and conditions you must not use this site. (2) Cancellation. Once your order has been placed, we set about cooking straight away. That means should you wish to cancel your order, please call within 5 minutes of placing the original order to receive a full refund. Please call us (rather than email) when requesting a cancellation. (3) Allergies. We cannot guarantee that any of our foods are free from nuts or nut derivatives. We cannot guarantee that our food will be free from any other ingredients that may causes allergies or allergic reactions. (4) Delivery Times. We try our best to deliver your order to the address provided in 45 minutes (currently 95% of orders). In most circumstances we will be able to notify you prior to ordering if we predict that we will be are unable to deliver within the normal time. If circumstances out of our direct control cause the delivery to be delayed we will do out very best to make amends and keep you updated. (5) Delivery Charges & Free Delivery All orders over £10 (midweek) and £13 (weekends) are delivered for free unless your order is to a postcode starting SW1 or to a postcode outside of our stated delivery area (SW, KT3, SM4, CR4). For all other scenarios please call us for a delivery quote. The quote will depend on several factors listed here: a)Your distance from one of our branches b)The size of your order c)The availability of delivery drivers d)The managers discretion. The delivery charge will be agreed with you before we dispatch your order. (6) Address details. You agree to provide a valid POSTCODE, full address and contact telephone number with your order. If you provide incorrect details we will be unable to deliver within any previously stipulated timescales provided by us. You agree not to withhold payment in circumstances where you were unable to provide a correct address or contact details. (7) Order Confirmation. We reserve the right to cancel your order if we are unable to establish contact with you by phone or email after you have placed an order. This is to protect ourselves against fraudulent and hoax orders. In some circumstance (for example exceptionally large orders) we may insist on a deposit to be paid in advance before confirming your order. (8) Catchment Area & Delivery Times If you are from outside our stated catchment area then in most cases we will be unable to deliver to you within the normal 45 minutes. If in doubt please call us to place your order and we will be able to give you an estimated delivery time. (9) Website Photos/Pictures. Food photographs on this site do not represent how your dishes will be deliver to you. In some cases there will be differences between the photos displayed and the ingredients in the dishes delivered to you. Where ingredients are not available or are out of stock our chefs will decide on suitable replacements to be used (for example red pepper substituted for green pepper). If you are unsure of the ingredients/content/packaging of any dish then please call and discuss this with our staff before ordering. All photographs are serving suggestion or simply represent generic raw ingredients. (11) Contract. This website is hosted by Brand & Deliver Ltd. Brand & Deliver Ltd provide IT and marketing services to food industry businesses across the UK. The operator of this business is FND LTD of 73a Mitcham Rd, Tooting, London. In ordering from this website you are entering into a contract with FND LTD for delivery of your order. (12) Liability We will not be liable for any claims, losses, including but not limited to direct, indirect, special, economic and consequential loss or damage (including but not limited to loss of profits, loss of revenue or loss of goodwill), whether in contract, negligence or other tortious action arising out of or in connection with the use of this site and material provided to you by email or other communication methods. (13) Viruses We do not warrant that this site is free of viruses or bugs or that this site is compatible with all computer systems and browsers. |
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